Cancellation Policy

If cancelled 24 hours or more prior to the scheduled slot, 50% of the booking amount will be refunded.

Cancellations made within 24 hours of the scheduled slot are non-refundable.

No refund will be provided after the scheduled slot has passed or once the ride/experience has commenced.

Guests may reschedule their booking once at no additional cost if the request is made at least 24 hours before the scheduled slot, subject to availability.

Rescheduling requests made within 24 hours of the scheduled slot will not be accommodated.

Use the available cancellation or rescheduling options in My Bookings, or contact our team with your booking ID and requested change. A new date and time must be available for the selected experience.

The one free reschedule cannot be used more than once. Requests made within 24 hours of the slot cannot be accommodated. Approved refunds are processed within 15–20 days.

Arrive 15–20 minutes before your scheduled slot. Late arrival may reduce your activity duration or result in cancellation. Non-arrival does not qualify for a refund.

Our trainers may stop, modify or postpone an activity because of weather, ground conditions, rider suitability, horse welfare or another safety concern. Please refer to the Safety & Risk Notice and contact our team about the arrangements for your booking.

Nothing in this policy removes rights that cannot be excluded under applicable law.